Home » The Positive Coach Approach: Call Center Coaching for High Performance by Sally Cordova
The Positive Coach Approach: Call Center Coaching for High Performance Sally Cordova

The Positive Coach Approach: Call Center Coaching for High Performance

Sally Cordova

Published February 2nd 2007
ISBN : 9781425978389
Paperback
160 pages
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 About the Book 

The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. Its a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorterMoreThe Positive Coach Approach is truly unique in that it provides a clearly charted course of action. Its a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it. This method of coaching eliminates: - Stress on coaches and agents - The need for constructive criticism The Positvive Coach Approach is: - A proven way to get more and better results - A kinder approach to performance improvement